Read the following scenario: Nurse X is a new graduate who is excited to be working on the unit. You become concerned when you notice Nurse X seems frustrated with her patient assignments. You ask Nurse X to meet with you so you can attempt to understand her frustration. She states, “I am not frustrated, I just want to be heard. I had a suggestion to improve handoff reports, but no one seems to be taking me seriously since I am new.”
1. As the nurse manager in this situation, what leadership competencies can help you respond positively to Nurse X and
decrease her frustration?
2. As the nurse leader, what do you feel your role is in this situation?
3. Nurse X is not playing a passive role in this scenario. Can you identify why her role is as important as the nurse
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