Program Portfolio (Capstone) Project – Course MAN 4162: Create a customer service policy for your
business of choice. Address potential consumers needs in the business environment. Include your business
client structure, and motivational factors for retaining customers. Provide research examples to support the
development of your Program Portfolio Project overview.
You are required to submit a 3-Page (Title Page and 2 Pages of Content), APA formatted paper with
substantial content. Substantial content requires staying on topic and fully addresses the assignment in a
clear, concise, and meaningful manner. The deliverable length of your posting responses must be at least 3-
page (Title Page and 2 Pages of Content), APA format. Please review your paper for grammar and
Submission must be the students original thoughts based on the topics from the “Open Educational
Resource” (OER) Course Textbook and/or other referenced sources. Direct quotes from references must be
less than 20 words. Please review for sentence structure, grammar and punctuation errors.